Learning Programme Description
This course is designed for learners working in a Ward Committee or Local Government structure, where the acquisition of skills and competence from this course will add value to their job. This course will contribute to the aspirations of individuals seeking to develop a career pathway in Local Government and administration by s upporting the facilitation of development project service delivery in a Ward Committee context and understanding of core municipal processes and Ward Committee participation in these processes .
Learner Outcomes
After completion of this course learners will be able to:–
- Define service excellence within a Local Government context
- Apply appropriate service tools that integrate Local Government service delivery
- Implement a basic service delivery plan in line with overall service delivery objectives
- Evaluate service delivery efficiency and effectiveness
- Demonstrate knowledge of community participation in core municipal processes
- Demonstrate understanding of Integrated Development Planning
- Demonstrate knowledge and application of Community-based Planning
- Demonstrate understanding of the municipal budgeting process and ward committee participation
- Demonstrate understanding of the municipal service delivery process and performance management
- Demonstrate knowledge of municipal performance management and the role of ward committees
Duration : 12 days
Entry Requirements
Matric or equivalent, or competence in communication and experience of working in the local government
Course Outline
Module 1 : Introduction
Module 1 : Defining Service Excellence within Local Government
Module 1 : Tools for Integrating Service Delivery for Development Projects in Wards
Module 1 : Basic Service Delivery Plan Implementation for Service Delivery
Module 1 : Service Delivery Performance Evaluation
Module 1 : Community Participation in Core Municipal Processes
Module 1 : Integrated Development Planning
Module 1 : Community-Based Planning
Module 1 : Municipal Budgeting Process and Ward Committee Participation
Module 1 : Municipal Service Delivery Process and Performance Management
Module 11 : Municipal Performance Management and the Role of Ward Committees
Course Programmes 